Privacy Policy

At PineTrail Store, we value your trust just as you value reliable gear for your outdoor adventures. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website campwisegear.com or make a purchase from us.

We encourage you to read this policy carefully to understand our practices regarding your personal data and how we will treat it. By accessing or using our Site, you agree to this Privacy Policy.

We collect information that you provide directly to us when you:

• Create an account on our Site
• Make a purchase or attempt to make a purchase
• Subscribe to our newsletter
• Contact our customer support team
• Participate in surveys, contests, or promotions

The types of personal information we may collect include:

• Identity Data: First name, last name, username or similar identifier
• Contact Data: Billing address, shipping address, email address, and telephone numbers
• Financial Data: Payment card details (processed securely through our PCI-compliant payment processors)
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Site
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses
• Usage Data: Information about how you use our website, products, and services
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences

We use the information we collect in the following ways:

• To process and fulfill your orders, including sending you emails to confirm your order status and shipment
• To communicate with you about products, services, promotions, events, and other news that may be of interest to you
• To provide customer support and respond to your inquiries
• To personalize your experience on our Site and to deliver content and product offerings relevant to your interests
• To administer and protect our business and our Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
• To improve our website, products/services, marketing, customer relationships, and experiences
• To detect, prevent, or otherwise address fraud, security, or technical issues
• To comply with legal obligations and enforce our terms and conditions

We may share your personal information with:

• Service Providers: We share your information with third parties who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: If we are involved in a merger, acquisition, asset sale, financing, or reorganization, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information where required to do so by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, change, or damage. All personal data we collect will be stored on secure servers in the United States.

All payment transactions are encrypted using SSL technology and processed through PCI-compliant payment gateways. We never store your complete payment information on our servers.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of any information you believe is inaccurate or to complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

You may also opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us. If you opt out, we may still send you non-promotional emails, such as those about your orders or our ongoing business relations.

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of our Site.
• Functionality Cookies: Allow us to remember choices you make and provide enhanced features.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site.
• Targeting Cookies: Record your visit to our Site, the pages you visit, and the links you follow.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

We may also use web beacons, pixels, and other tracking technologies to collect information about your visit to our Site, such as the pages you view, the links you click, and other actions you take in connection with our Site.

As a global retailer serving customers worldwide (with some exceptions in Asia and remote areas), your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

However, we have taken appropriate safeguards to require that your personal data will remain protected in accordance with this Privacy Policy, including utilizing standard contractual clauses approved by the European Commission where required.

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.