FAQ

We specialize in high-quality outdoor gear for adventurers, including axes & knives, backpacks, baselayers, camping & hiking equipment, fly fishing supplies, footwear, and much more. Our products are designed to withstand the elements and enhance your outdoor experiences.

Our product descriptions include detailed information about intended use, materials, and features. For personalized recommendations, feel free to contact our support team at [email protected] – we’re outdoor enthusiasts ourselves!

We process orders quickly to get your gear to you ASAP. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

We offer two convenient shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered in 10-15 business days after shipment
– Free Shipping: Available on orders over $50, shipped via EMS, delivered in 15-25 business days after shipment
All orders require 1-2 business days for processing before shipment.

Yes! We ship worldwide with the exception of some parts of Asia and remote regions. Delivery times may vary based on your location.

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey from our door to yours.

While we provide estimated delivery times, occasional delays can happen due to weather, customs, or other factors beyond our control. If your package is significantly delayed, contact us at [email protected] and we’ll help investigate.

We want you to be completely satisfied with your PineTrail gear. You may return most unused items in original condition within 15 days of receipt for a full refund or exchange. Some restrictions may apply to certain products.

Please contact our support team at [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization number if applicable.

For returns due to manufacturer defects or our error, we’ll cover return shipping costs. For other returns, customers are responsible for return shipping fees.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the ordering process.

Payment declines can occur for various reasons including insufficient funds, incorrect card information, or security checks by your financial institution. Please verify your information and try again, or contact your card issuer for assistance.

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

Click the “Forgot Password” link on the login page and enter your email address. We’ll send you instructions to reset your password securely.

Log into your account and navigate to the “Account Details” section where you can update your personal information, shipping addresses, and payment methods.